Cancellation and Refund Policy

Welcome to Sportifi! We strive to provide excellent service and high-quality products. If you need to cancel an order or request a refund, please read our policy below for details on the procedures and conditions.

1. Order Cancellation
2. Before Shipment

• Cancellation Request: You can cancel your order before it has been shipped. To cancel, please contact our customer service team as soon as possible at support@sportifi.shop or call +91-7668324343
• Confirmation: Once we confirm that your order has not yet been shipped, we will process the cancellation and issue a full refund to your original payment method.

1. After Shipment

• Ineligible for Cancellation: If your order has already been shipped, it cannot be canceled. In this case, you may need to follow our return process once you receive the item.

2. Returns and Refunds
3. Eligibility

• Return Period: You can return items within 30 days of the delivery date.
• Condition: Items must be unused, in their original packaging, and in the same condition as received. Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.

1. Return Process

• Initiate Return: To start a return, contact our customer service team at support@sportifi.shop with your order number and the reason for the return.
• Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send back the item.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

1. Refund Process

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
• Processing Time: Refunds will be processed within 5-7 business days after the inspection is complete. You will receive a confirmation email once the refund has been issued.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. It may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.

3. Damaged or Defective Items

• Reporting: If you receive a damaged or defective item, please contact us immediately at support@sportifi.shop with your order number, a description of the issue, and any relevant photos.
• Replacement or Refund: We will work with you to either replace the item or issue a refund, including any shipping costs incurred.

4. Exchanges

• Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

5. Non-Returnable Items

• Exclusions: The following items are not eligible for return or refund:
  • Perishable goods (e.g., food, flowers)
  • Custom or personalized products
  • Personal care items (e.g., cosmetics, hygiene products)
  • Gift cards

6. Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

• Email: support@sportifi.shop
• Phone: +91-7668324343
• Business Hours: Monday to Friday, 9 AM to 5 PM (EST)

Thank you for shopping with Sportifi! We appreciate your business and are committed to providing you with the best service possible.